WOWSEA Warranty Policy

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Below is WOWSEA's warranty policy and procedures. Should you have any issues with your purchase from us, or need assistance with handling warranty, repairs, or replacements, please do not hesitate to CONTACT US.

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Warranty Period:

  • 2 YEAR from date of purchase on Paddle Boards
  • 1 YEAR from date of purchase on Electric Pumps
  • 90 DAYS from date of purchase on 2017- 2019Β accessories
  • 1 Year from date of purchase on 2020 or newer board accessories

Boards without Warranty:

  • Board used for commercial purposes
  • Boards bought in a bulk-order with a bulk-order discount
  • Boards sold to someone under a different name then on the order
  • Boards bought from a third party other than WOWSEASUP.com or the WOWSEA store on Amazon
  • Boards purchased in the used condition from WOWSEASUP.com or the WOWSEA store on Amazon

Paddle Board Warranty covers Manufacturers Defects, Including:

  • Seam leaks
  • Extracted Handles
  • Air bubbles between seams
  • Obvious workmanship mistakes-out of box

Paddle Board Warranty does not cover Misuse or Natural disaster, including:

  • Items that were lost or stolen
  • Damage caused by normal wear and tear
  • Damage to fin or fin box caused by impact to the fin
  • Damage caused by overexposure/storage in direct sunlight
  • Damage caused by impact to rocks, docks, shore-pound etc
  • Damage to the valve caused by loosening the valve to deflate
  • Damage caused by transporting an inflatable board on the top of a car
  • Indents/texture on the PVC that is a result of the drop stitching construction
  • Damage caused by mishandling: airline travel, improper loading/unloading into trucks, rolling or dragging on concrete etc

Accessories Warranty does not cover Misuse or Natural disaster, including:

  • Color fading
  • Accessories sinking
  • Paddle filling with water
  • Items that were lost or stolen
  • Items used for commercial purposes
  • Damage due to falling on the paddle
  • Damage caused by use outside of its intended purpose
  • Damage due to normal wear and tear, chips, cracks etc
  • Damage caused by impact to rocks, docks, shore-pound etc
  • Damage to bags caused by misuse: airline travel, improper loading/unloading into trucks, dragging on concrete etc

Warranty Process:

  • If you check you are within the guidelines of a warranty claim, please Email:Β info@wowseasup.comΒ with pictures of the defect along with your order number, or file a warranty claim online.
  • A warrantied board will be shipped back to our warehouse to be repaired or replaced- purchaser is responsible for all return shipping.
  • When registering your board for warranty you are agreeing to the policy stated above. *