Sublue Warranty Policy
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Below is Sublue's warranty policy and procedures. Should you have any issues with your purchase fromΒ us, or need assistance with handling warranty, repairs, or replacements, please do not hesitate to CONTACT US.
ΒAfter the customer purchases the company's products, the on-site commissioning, installation and use skills training can be performed free of charge.
ΒWhen the company's products are in use, please contact and consult with our company as soon as possible to avoid delay in your use and maintenance period.
ΒThis product implements the whole machine tracking service from the date of purchase by the customer. The warranty is 6/12 months(below table for details).
| Type | Scope | Warranty Period |
|---|---|---|
| Body and main control board | Body , main control board, Hall button, electronic cabin, front end cover assembly, rear end cover | 12 months |
| motion system | Motor, motor-driver board, propeller assembly, bearing | 6 months |
| Battery and charger | Battery, charger | 6 months |
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During the warranty period, if the equipment is faulty due to the equipment itself, the company is responsible for free repair. If there is serious quality problem, it can be replaced free of charge.
ΒIf the warranty period is exceeded, the maintenance fee will be charged for the repair. (repair cost + component fee)