QYSEA Warranty Policy

Below is QYSEA's warranty policy and procedures. Should you have any issues with your purchase from us, or need assistance with handling warranty, repairs, or replacements, please do not hesitate to CONTACT US.

Under this Limited Warranty, QYSEA warrants that each QYSEA product that you purchase will be free from material and workmanship defects under normal use in accordance with QYSEA’s published product materials during the warranty period. QYSEA’s published product materials include, but not limited to user manuals, quick start guide, maintenance, specifications, disclaim, and in-app notifications. The warranty period for different products and parts vary, please check https://www.qysea.com/support to verify the duration of the warranty for your particular product or parts. The warranty period for a product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 45 days after the production date that shows on the product, unless otherwise agreed upon between you and QYSEA.

If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting QYSEA’s local dealer as provide in Part III of these policies or through https://www.qysea.com/support/. You will need to provide a valid proof-of-purchase, receipt or order number (for QYSEA Direct Sales) for the warranty service.

Charges may apply for services not covered by this Limited Warranty. Please contact QYSEA for information specific to your location.

Please note that the warranty service is only available in the respective QYSEA service regions where you purchased your QYSEA product.

QYSEA will attempt to diagnose and resolve your problem by telephone, e-mail or online chat. QYSEA may direct you to download and install particular software updates.

If your problem cannot be resolved over the telephone or through the application of software updates, you may be required to deliver the product to QYSEA for further examination. QYSEA will arrange for repair or replacement service at no cost if the problem falls under this Limited Warranty.

This policy does not cover the following:

• Crashes or fire damage caused by non-manufacturing factors, including but not limited to, pilot errors.
• Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals.
• Damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
• Damage caused by a non-authorized service provider.
• Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.
• Damage caused by dives which do not follow instruction and manual recommendations.
• Damage caused by operation in bad water conditions (i.e., strong currents, huge waves, etc.)
• Damage caused by operating the product in an environment with electromagnetic interference (i.e., in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.)
• Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.e., transmitter, video-downlink, WiFi signals, etc.).
• Damage caused by a forced dive when components have aged or been damaged.
• Damage caused by reliability or compatibility issues when using unauthorized third-party parts.
• Damage caused by operating the unit with a low-charged or defective battery.
• Uninterrupted or error-free operation of a product.
• Loss of, or damage to, your data by a product.
• Any software programs, whether provided with the product or installed subsequently.
• Failure of, or damage caused by, any third-party products, including those that QYSEA may provide or integrate into the QYSEA product at your request.
• Damage resulting from any non-QYSEA technical or other support, such as assistance with “how-to” questions or inaccurate product set-up, installation, and firmware upgrade.
• Damage caused by operating the ROV in the sensitive zone (military, natural resource protection zoning, marine conservation and ocean conservation, etc.)
• Damage caused by unpredictable factors (current, cave collapse, swallow by animal, etc.)
• Products or parts with an altered identification label or from which the identification label has been removed.

 

Limitation of Liability

 

WHEN RECEIVING SERVICE, QYSEA IS RESPONSIBLE FOR LOSS OR DAMAGE TO YOUR PRODUCT ONLY WHILE IT IS IN QYSEA'S POSSESSION OR IN TRANSIT, IF QYSEA IS RESPONSIBLE FOR TRANSPORTATION. QYSEA IS NOT RESPONSIBLE FOR LOSS OR DISCLOSURE OF ANY DATA, INCLUDING CONFIDENTIAL INFORMATION, PROPRIETARY INFORMATION, OR 4 PERSONAL INFORMATION, CONTAINED IN A PRODUCT.

 

UNDER NO CIRCUMSTANCES, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY SET FORTH HEREIN, SHALL QYSEA, ITS AFFILIATES, SUPPLIERS, RESELLERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY AND REGARDLESS OF WHETHER THE CLAIM IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY OF LIABILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES; 2) LOSS, DAMAGE OR DISCLOSURE OF YOUR DATA; 3) SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, BUSINESS REVENUE, GOODWILL OR ANTICIPATED SAVINGS. IN NO CASE SHALL THE TOTAL LIABILITY OF QYSEA, ITS AFFILIATES, SUPPLIERS, RESELLERS, OR SERVICE PROVIDERS FOR DAMAGES FROM ANY CAUSE EXCEED THE AMOUNT OF ACTUAL DIRECT DAMAGES, NOT TO EXCEED THE AMOUNT PAID FOR THE PRODUCT.

 

THE FOREGOING LIMITATION DOES NOT APPLY TO DAMAGES FOR BODILY INJURY (INCLUDING DEATH), DAMAGE TO REAL PROPERTY OR DAMAGE TO TANGIBLE PERSONAL PROPERTY FOR WHICH QYSEA IS LIABLE UNDER LAW.

 

AS SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

 

LIMITATION OF WARRANTY

 

TO THE EXTENT PERMITTED BY LAW, EXCEPT AS EXPRESSLY PROVIDED IN THIS LIMITED WARRANTY, QYSEA DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER STATUTORY, EXPRESS OR IMPLIED, INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. THE QYSEA ENTITIES DO NOT WARRANT, EXCEPT AS EXPRESSLY PROVIDED IN QYSEA LIMITED WARRANTY, THAT THE PRODUCT, PRODUCT ACCESSORIES, OR ANY PORTION OF THE PRODUCT, OR ANY MATERIALS, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS.

 

SHOULD SUCH WARRANTIES CANNOT BE DISCLAIMED, QYSEA LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT QYSEA'S OPTION, THE REPAIR OR REPLACEMENT SERVICES PROVIDED IN THIS LIMITED WARRANTY. SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OF WARRANTIES AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

 

Your Other Rights

 

This Limited Warranty provides you with extra and specific legal rights. You may have other rights according to the applicable laws of your state or jurisdiction. You may also have other rights under a written agreement with QYSEA. Nothing in this Limited Warranty affects your statutory rights, including rights of consumers under 5 laws or regulations governing the sale of consumer products that cannot be waived or limited by agreement.

 

*Warranty period may vary according to local laws and regulations.