Yes. The first few times you mate your main power connector to your motor or battery, they will be very tough to mate. You have to make sure the tabs are aligned, push the connector in all the way and turn 180° until you feel the connector click into place. Failing to mate the connector fully will result in water intake and possible damage to your motor or battery.

Your connectors will become much easier to connect after the first few times as the o-rings take their place. NEVER force the connectors to mate with tools. You will run the risk of breaking off the two small tabs on your connector and rendering your device useless.

NEVER over tighten your connectors. Your connectors turn about 180° into their locked position. Once they're locked, they are locked. There is no tightening required. If you over-tighten your connectors, you run the chance of ruining the internal threads and destroying your device. This sort of damage is not covered by the warranty. 

Yes, we know that the connector caps are a little awkward once your motor is hooked up to your adapter. And if you leave them on during use, they may actually come off and get lost. These caps are not meant to stay on your motor during use. During use, take the caps off and store them. Once finished using your motor, use the caps to store or transport your motor. Always make sure the inside of your connector is dry before capping it.

There is a small LED light on your charger. When plugged into the wall this light comes on and it's green. When you plug in your battery, it will turn red indicating that your battery is being charged. Even if your battery is fully charged the light may turn red and stay red for a while as the charger tries to confirm the charge on each cell. Once the battery is fully charged, the LED on the charger will turn green. If the charger LED or flashing or doing anything else, please contact us right away. 

On all Outboard Power Packs shipped after July 2019 (with blue LED status indicators), your battery status indicators will flash as the battery is charging. This indicated that your battery is charging. The flashing will eventually stop and the LED lights will turn off once your battery is fully charged.

No, lithium battery packs cannot be trickle charged. Keep an eye on your battery's charge level and charge it as necessary to keep it from over-drainage. Your charger will shut off automatically when the battery is full and will NOT come on or charge the battery any further once it has shut off.

This is not a good idea. It's best if you remove your motor out of water (rinse off with some fresh water) and store it away when not in use.

No, absolutely not. You can leave your motor connected to its adapter all the time. There is no reason for taking your motor off its adapter or battery pack unless you want to grease the connectors or swap to a different use.

Airlines have fairly firm restriction on the size of the lithium battery you can carry with you on a passenger airplane. Most airlines will allow a battery with a maximum of 166 Wh to be carried on the plane with you. Some limit that to only 100 Wh. No lithium batteries are allowed in checked bags. Always check with your airline before traveling. These rules and regulations do change frequently and vary from airline to airlines and airport to airport.

There is a speed chart in each product using a few different kayaks, SUPs and swimmers. However, your particular device and water and wind conditions can change these speeds and performance numbers dramatically. One other thing that really affects the performance is the hull speed of different watercraft (please see next question). Aside from all of these elements, each watercraft has its own hull speed and various elements on the hull that effect the performance. The kayaks and boards we have tested are certainly not the fastest kayaks on the market, but they're also not the slowest. Please see the next question for more info on this.

Yes and no. We have tried this and the results are not spectacular. As mentioned above, there is something called "hull speed" for all watercraft. This is pretty much the maximum speed something moves through water no matter how big of an engine you put on the back. Depending on how scientific you want to get, you can Google "Hull Speed" and really get into this topic but essentially, the only way you can go faster is by getting a faster kayak or SUP. Those tend to be the longer and more slender kayaks and SUPs used for racing. Regular kayaks (like Hobies, Pelicans or Preception kayaks) will top off at about 6 MPH with one or two motors. Keep in mind, this is all based on perfect water and wind conditions. The truth is, wind, wave and water conditions will usually prevent you from reaching your hull speed, so putting two motors on your kayak will only help you reach that hull speed more quickly and more consistently regardless of the conditions. The big question: "Is it worth it?"  In our humble opinion, not really. Although it's a bit more fun having the extra push, you'll find in the long run, it does not make enough of a difference to justify the purchase. One thing that you will likely find useful is an extra battery pack for long days out on the water.

YES! For sure. Given the topic above and all the testing we've done, somewhere around speed 5 and 6 is the best place to be. This is where everything is optimal in terms of battery life, user experience and kayak or SUP performance.

Not much really. They are fully sealed and made to last. Of course, like all of your other possessions, some common sense and care will make them last a lot longer and more enjoyable to use, especially if you’re running them in salt water. For example, it is a good idea to rinse them off after each use and you should never open the sealed charging ports under water. When not in use, do not keep the motors submersed on your vessel, especially in salt water. If you change adapters often or if you do dives deeper than 30 ft (10M), filling the connector tips with dielectric grease is a great idea and will help prevent corrosion from salt water and makes mating easier.

The batteries used are lithium-ion batteries. These are the same batteries that are used in laptops and cell phones. That’s one reason we can make the packs so small and light and the batteries last as long as they do. That’s also the reason the batteries are a little pricey. The upside is that they will last you a long time (about 800 full charge cycles before losing any power) and have no battery memory. What makes these batteries so amazing is also what makes them quite volatile. So we forbid any sort of tampering with the battery housing or any DIY projects that involve the battery pack. And under no circumstance should you charge the batteries with any charger other than the one that comes with your device. These batteries run on a very sophisticated circuitry and they will shut down at the first sign of stress to prevent fires or overheating. Any tampering with the battery box or the battery system will void all warranties on the system.

No. The Bixpy batteries are high voltage lithium-ion batteries with lots of custom built electronics inside that communicate with the motor housing. So you will not be able to run the motors with other batteries.